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mediamax thelinkup Complaint - WHAT A NIGHTMARE!
mediamax thelinkup Complaint

mediamax thelinkup Complaint

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WHAT A NIGHTMARE!


This is a serious nightmare. With no warning thelinkup deleted over 200 TERRABYTES of files I had stored. I was supposedly grandfathered in pricewise since streamload at $19.95 for 50 gigs of dl and unlimited uploads. Now for $29.95 they deleted all my files except one 20 kb chapter of one of my books AND now I have upload caps of 200 gigs. This is total bait and switch and the fact that they did this with zero warning, zero emails, and zero chance to even recover some of my files is absurd. I put up with years of mediamax sucky service simply because they had my files hostage. And now this? They need to be sued for breech of contract, badly.


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Comments


greenplasticwater says: (10 years ago)
 0
Wow - are ALL OF YOU done whining now? I can't believe ANYONE would come in here and defend the criminal actions of this company that has so clearly upset many peoples' lives with their 'policy changes'. You're entitled to your opinion but in the meantime I am out my cash paid for account AND my files which mysteriously disappeared when they made their switch. The problem here is the lack of response - they just don't CARE. A responsible company would have worked double time to keep people updated as to what was going on and YES I did pay my bill on time, yes I DID expect my files were secure. If they're selling backup storage then it should be secure at least to some degree. What about all the people who don't really understand how it works and woke up one day to find things just GONE??? Defend them all you want, it's pathetic and you are so obviously a plant. Who else comes here to write a dissertation on how great Mediamax is???? PLEASE.



areill99 says: (10 years ago)
 0
whew...are you done??? After that diatribe, I'm exhausted!

BTW, I'm not an employee, or a plant, blah blah. But guess what, I used Mediamax for some online backup storage to share a boatload of files (mostly photos) with friends/family. First, I would never entrust a faceless online company with my only copy of files, and next, I guess I was one of the lucky ones, I received SEVERAL emails about the MM/TLU changeover to my REAL (that means PAID) email account had plenty of time to remove the files, move them, or simply start with a new user name and begin uploading/storing/sharing on the new service as TLU. I'm amazed at all of the people that were so unhappy during the Streamload/MM change, but hmmm...they still seemed to hang on - I guess the service wasn't so bad, or perhaps they actually figured out that 200TB of online storage and massive file transfer would cost a normal mortal a fortune every month. Remember the "to good to be true deal??" (check out what EMC and other legitimate businesses charge for storage - a little reality check for you).

Yes - it sucks to have paid annual fees to a company that seems to not give a rat's ass to their customer base - I'm sure that they will not have paying customers for much longer. I read every single blog post before TLU removed all of the comments from their posts - a lot of ticked off paying customers, and some folks just using the service as either new customers, or creating new accounts and reporting bugs. Seemed to be a small percentage of people who actually were working through the pain instead of crying "I WANT MY FILES BACK". The latter are the people I have ZERO sympathy for. Anyone with any savvy at all would know not to entrust this company with their important files!!

Please understand this - my personal belief is that TLU (as they go by now) has botched the move from MM and if I were paying $30/month for what I thought was secure (and most importantly accessible) I would be pissed off too. But - why endure any more pain - cut the losses, cancel the account, notify the credit card company, and go to a more reliable online storage company, or buy your own server, rent space in a data center, and host your own files to share with everyone. The pain for me is obviously less than many customers since I have my original files, and not counting on someone else to take care of that responsibility, I'm fine with all of their outages. I treat the service as a back up and a place to share files that I don't feel like trying to send via email, etc.

Class action lawsuit - well, I wish anyone/everyone much luck, as the only ones that make any money off of those are lawyers. Here's another thought - what would happen if TLU sent out a massive email blast, or just posted on their site and said - hey folks, we screwed up really bad - our data center had a huge electrical fire, the fire suppression system failed, and all of our servers are toast - literally. With the way that their terms and conditions read (no matter what they say about GRANDFATHERING), they simply have NO LIABILITY for damages that you may suffer (financial, that is) for your files. I'd say the most you'd get back is the value of the payments when you didn't have access to your files. Don't have access for 3 months - let's see, 3 x $30/month - here's your $90 - have fun. Hope it was worth it.

So, rant all you want, bitch, moan, complain, threaten class action lawsuits, call them names and thieves, whatever - but remember this - their business could dissolve in a heartbeat, (and with the way things are going, most likely will) so, do yourself a big huge favor and just be prepared.

Let me boil all of this down here:

1. don't entrust a nameless/faceless online company with your important files
2. if you receive crappy service - take your business elsewhere
3. understand the true cost of the value that you're receiving - if it's too good to be true, it very well may be just that in the end.



suteishichic says: (10 years ago)
 -1
No actually, you're waaay off base and obviously a streamload/mediamax/thelinkup plant.

I would hope you could do better than attacking and insulting a 7+ years long loyal customer who is extremely unhappy.

Like, oh I don't know instead of being hostile and demeaning maybe you could have performed actual good customer service and checked into the problem?

This clearly shows your company attitude which along with the death of streamload aka mediamax is incredibly acerbic and appallingly sad.

Do you really think this is a way to run a good business? Do you really think people won't read this and see what kind of company you are based on your employee responses? Do you really think it is a good idea to attack people on the internet and not expect people to say, geeze, why would I sent my money to a company who treats their customers who have been loyal for over 7 YEARS like THAT?

Do you really think anyone else besides someone working for this failing company would respond so harshly?

Clearly, the problem is YOU couldn't afford the cost of hosting everything unlimited as you promised. Instead of talking to loyal customers and coming up with a workable plan where everyone was happy, someone had the bright decision to pull the plug and screw as much money as possible out of the few remaining loyal customers until this ship sank.

I certainly DO get that this was supposed to be reliable back up storage but I like EVERY other paid streamload user was promised UNLIMITED upload space and secure files. "MediaMax is a safe and secure place for your files. MediaMax gives you secure access to your files and protection against loss or damage on world-class systems." (2006)

After all, this was the original point of streamload. You paid for your download amount and had unlimited upload amounts. This way with shared files, no one person had 200 TB on any one server. It was spread out. This was not an all you can eat buffet so much as a pot-luck. Everyone brought something to the table and shared.

It was amazing. The golden age. Entire communities sprang up based upon streamload.

The only thing that was metered when we signed up years ago and at different price ranges was based only on how much was downloaded. It was a very sweet, extremely reliable deal and not too good to be true.

It WAS a great service back when it was streamload. But ever since the switch to mediamax service has been non-existent and files were held hostage for years, meaning nothing could be DOWNLOADED or shared with other users because the servers were constantly down.

No one is quite sure why things changed and it became mediamax, but we remembered streamload's golden age and listened to your lies about things being better than ever if we could just hang in there. There were even entire days when people were again able to email me files they had uploaded. There were fewer, but still some days when I could actually download any of my 50 gigs of monthly space before more errors happened.

And my files FYI are EVERYONE'S files. The reason I had that many files is because people SHARED. This was not 200 TB of things only I uled. Do you have any clue how long it would have taken one person to upload that many files? (LOL) This was games and music and movies that hundreds of people uled and shared. Streamload was a community.

This after all was the entire point of streamload. To share. Back in the good old days. Before the bait and switch. Use the wayback machine to see their promises as both streamload.com and mediamax.com. "Streamload is an online file storage service. We offer unlimited storage for all of your music, movies, videos, pictures, and documents! Have 100s of gigabytes of MP3, AVI, MPEG and JPG files? Bring it on! There are no storage limits on Streamload." That's from June 3rd 2002.

You'll see their unlimited upload space on streamload no matter what date you check. My account was guaranteed at, "Store an unlimited number of files and send/access about 10 hours of high-def video, 5,000 MP3s or 25,000 photos." (2004) but even their lowest plan at $4.95 a month was guaranteed at, "Store an unlimited number of files and send/access about 30 minutes of high-def video, 200 MP3s or 1,000 photos."



You'll also see their grandfathering guarantees that they will never raise their prices and you will always have unlimited upload space when they switched to mediamax.



When they changed to mediamax in 2006, their rates and upload plans had changed BUT everyone from Streamload was grandfathered in. We still had no upload limits because we were the original primary file holders. We were the ones using, sharing, and downloading files the most. People signed up to download the files we had.



We were needed.



Mediamax's upload limits did not apply to files other people sent you (after all if you're paying to download a certain amount, shared user to user files are going to be your lifeblood and since the files are already on another person's server or spread on several servers, they cost nothing to be accessed by another account.) "1000 GB of secure online storage space Download or share 100 GB/month $29.95/month (paid annually) or $39.95/month (paid monthly)" (Mediamax 2006)



They also at one time guaranteed your security. "Once you upload files to Streamload MediaMax, you can rest assured that they're super-safe. Streamload MediaMax is always secure, backed up, and private." That's from 2005. Now without any ability to pick and choose, your files, even your private ones will be shared and accessable to ANYONE. Not good.



The thing is, those 200 TB of everyone's files, secured, private, or whatever are now lost. With this company sinking rapidly instead of working to get everything righted, they've become Chip Diller (animal house) standing on the side of the sinking ship screeching, "Remain calm. All is well!" And then adding....."ALL those people complaining are just whining dumbasses! Pay no attention to them!"



Please do pay attention to us. The "happy" people are clearly plants who work for the company.



Unlimited upload space was guaranteed to all paid users when they switched to mediamax and we were told our rates and amounts were GRANDFATHERED IN. These aren't my words, these were sl/mm's promises of service to their long-term and loyal customers. So I like many other people stuck with the bad times waiting for it to get better. Dumbass? Maybe, but sheesh, they'd done it before, why couldn't they do it again? Don't most businesses want to make their customers happy? Don't most businesses want to succeed?



Then in a brilliant move, instead of fixing mediamax which never worked or reverting to streamload which really did, they LOST everything during this latest transfer to linkedwhatever. Everyone has not been able to download a THING since December of 2007 and now all the files are shown as pending. Well I'm going to bet by now means they're gone.



Mine and everyone else's.



How is that reliable backup?



How is any of this good customer service?



How is that worth paying $30.00 for a month (more than I was paying grandfathered in at $19.99)?



Isn't it funny how people bitch and moan when they do not receive what they were promised and paid for?



It's fine to change a policy and have it affect new customers but it is illegal to change your policies and prices after you've stated that you are grandfathering people in. Like many other users, I would have been happy had the company been honest and given me access to either download what I wanted to save even if I had to pay more to do it, OR given us options instead of being automatically billed $30 for storage of files no one can access.



So I'm going to advise anyone THINKING of signing up with streamload or mediamax or thelinkup or whatever they're calling themselves this year to AVOID AT ALL COSTS. YOU WILL BE RIPPED OFF, YOUR FILES ARE NOT SAFE, SECURE, OR ACCESSIBLE, YOU WILL BE OVERCHARGED WITH NO WARNINGS, AND bottom line, DO NOT USE THIS COMPANY OR YOU WILL BE UNHAPPY.



Please tell your family and your friends to AVOID THIS COMPANY!



I can guarantee if you use thelinkedup you will be unhappy--after all you see how this company's customer service attacks when they're responding to a complaint instead of doing anything positive.



This waddling dumbass and all her streamload friends will be happy to join any class action lawsuit out there. She also advises EVERYONE charged by thelinkup who also does not have access to their files in their accounts to contact their banks or credit card companies first thing. You should never pay for fraud. Services promised but not received is FRAUD by any name this company wishes to call itself.



suteishichic says: (10 years ago)
 -1
No actually, you're waaay off base and obviously a streamload/mediamax/thelinkup plant.

I would hope you could do better than attacking and insulting a 7+ years long loyal customer who is extremely unhappy.

Like, oh I don't know instead of being hostile and demeaning maybe you could have performed actual good customer service and checked into the problem?

This clearly shows your company attitude which along with the death of streamload aka mediamax is incredibly acerbic and appallingly sad.

Do you really think this is a way to run a good business? Do you really think people won't read this and see what kind of company you are based on your employee responses? Do you really think it is a good idea to attack people on the internet and not expect people to say, geeze, why would I sent my money to a company who treats their customers who have been loyal for over 7 YEARS like THAT?

Do you really think anyone else besides someone working for this failing company would respond so harshly?

Clearly, the problem is YOU couldn't afford the cost of hosting everything unlimited as you promised. Instead of talking to loyal customers and coming up with a workable plan where everyone was happy, someone had the bright decision to pull the plug and screw as much money as possible out of the few remaining loyal customers until this ship sank.

I certainly DO get that this was supposed to be reliable back up storage but I like EVERY other paid streamload user was promised UNLIMITED upload space and secure files. "MediaMax is a safe and secure place for your files. MediaMax gives you secure access to your files and protection against loss or damage on world-class systems." (2006)

After all, this was the original point of streamload. You paid for your download amount and had unlimited upload amounts. This way with shared files, no one person had 200 TB on any one server. It was spread out. This was not an all you can eat buffet so much as a pot-luck. Everyone brought something to the table and shared.

It was amazing. The golden age. Entire communities sprang up based upon streamload.

The only thing that was metered when we signed up years ago and at different price ranges was based only on how much was downloaded. It was a very sweet, extremely reliable deal and not too good to be true.

It WAS a great service back when it was streamload. But ever since the switch to mediamax service has been non-existent and files were held hostage for years, meaning nothing could be DOWNLOADED or shared with other users because the servers were constantly down.

No one is quite sure why things changed and it became mediamax, but we remembered streamload's golden age and listened to your lies about things being better than ever if we could just hang in there. There were even entire days when people were again able to email me files they had uploaded. There were fewer, but still some days when I could actually download any of my 50 gigs of monthly space before more errors happened.

And my files FYI are EVERYONE'S files. The reason I had that many files is because people SHARED. This was not 200 TB of things only I uled. Do you have any clue how long it would have taken one person to upload that many files? (LOL) This was games and music and movies that hundreds of people uled and shared. Streamload was a community.

This after all was the entire point of streamload. To share. Back in the good old days. Before the bait and switch. Use the wayback machine to see their promises as both streamload.com and mediamax.com. "Streamload is an online file storage service. We offer unlimited storage for all of your music, movies, videos, pictures, and documents! Have 100s of gigabytes of MP3, AVI, MPEG and JPG files? Bring it on! There are no storage limits on Streamload." That's from June 3rd 2002.

You'll see their unlimited upload space on streamload no matter what date you check. My account was guaranteed at, "Store an unlimited number of files and send/access about 10 hours of high-def video, 5,000 MP3s or 25,000 photos." (2004) but even their lowest plan at $4.95 a month was guaranteed at, "Store an unlimited number of files and send/access about 30 minutes of high-def video, 200 MP3s or 1,000 photos."

You'll also see their grandfathering guarantees that they will never raise their prices and you will always have unlimited upload space when they switched to mediamax.

When they changed to mediamax in 2006, their rates and upload plans had changed BUT everyone from Streamload was grandfathered in. We still had no upload limits because we were the original primary file holders. We were the ones using, sharing, and downloading files the most. People signed up to download the files we had.

We were needed.

Mediamax's upload limits did not apply to files other people sent you (after all if you're paying to download a certain amount, shared user to user files are going to be your lifeblood and since the files are already on another person's server or spread on several servers, they cost nothing to be accessed by another account.) "1000 GB of secure online storage space Download or share 100 GB/month $29.95/month (paid annually) or $39.95/month (paid monthly)" (Mediamax 2006)

They also at one time guaranteed your security. "Once you upload files to Streamload MediaMax, you can rest assured that they're super-safe. Streamload MediaMax is always secure, backed up, and private." That's from 2005. Now without any ability to pick and choose, your files, even your private ones will be shared and accessable to ANYONE. Not good.

The thing is, those 200 TB of everyone's files, secured, private, or whatever are now lost. With this company sinking rapidly instead of working to get everything righted, they've become Chip Diller (animal house) standing on the side of the sinking ship screeching, "Remain calm. All is well!" And then adding....."ALL those people complaining are just whining dumbasses! Pay no attention to them!"

Please do pay attention to us.

Unlimited upload space was guaranteed to all paid users when they switched to mediamax and we were told our rates and amounts were GRANDFATHERED IN. These aren't my words, these were sl/mm's promises of service to their long-term and loyal customers. So I like many other people stuck with the bad times waiting for it to get better. Dumbass? Maybe, but sheesh, they'd done it before, why couldn't they do it again? Don't most businesses want to make their customers happy? Don't most businesses want to succeed?

Then in a brilliant move, instead of fixing mediamax which never worked or reverting to streamload which really did, they LOST everything during this latest transfer to linkedwhatever. Everyone has not been able to download a THING since December of 2007 and now all the files are shown as pending. Well I'm going to bet by now means they're gone.

Mine and everyone else's.

How is that reliable backup?

How is any of this good customer service?

How is that worth paying $30.00 for a month (more than I was paying grandfathered in at $19.99)?

Isn't it funny how people bitch and moan when they do not receive what they were promised and paid for?

It's fine to change a policy and have it affect new customers but it is illegal to change your policies and prices after you've stated that you are grandfathering people in. Like many other users, I would have been happy had the company been honest and given me access to either download what I wanted to save even if I had to pay more to do it, OR given us options instead of being automatically billed $30 for storage of files no one can access.

So I'm going to advise anyone THINKING of signing up with streamload or mediamax or thelinkup or whatever they're calling themselves this year to AVOID AT ALL COSTS. YOU WILL BE RIPPED OFF, YOUR FILES ARE NOT SAFE, SECURE, OR ACCESSIBLE, YOU WILL BE OVERCHARGED WITH NO WARNINGS, AND bottom line, DO NOT USE THIS COMPANY OR YOU WILL BE UNHAPPY.

Please tell your family and your friends to AVOID THIS COMPANY!

I can guarantee if you use thelinkedup you will be unhappy--after all you see how this company's customer service attacks when they're responding to a complaint instead of doing anything positive.

This waddling dumbass and all her streamload user friends will be happy to join any class action lawsuit out there. She also advises EVERYONE charged by thelinkup who also does not have access to their files in their accounts to contact their banks or credit card companies first thing. You should never pay for fraud. Services promised but not received is FRAUD by any name this company wishes to call itself.



ariel99 says: (10 years ago)
 0
It's funny how people who are getting a great deal (200 terrabytes of storage??) bitch and moan when the company providing this space decide to change their policy - yes, they can do that, they did, and that's the way business works. Suteishichic is probably like the person that waddles up to the $4.99 all-you-can-eat buffet, wolfs down 300 pounds of low-fat yogurt, and bitches when they walk out because they got sick. Pleeeeeze.

Hey, do you get it, it's "back-up" storage. Take your files and business elsewhere. Oops - you don't personally have 200TB of space in your trailer and thought you'd pawn it all off on someone's servers...looks like you're the dumbass now. Holding your precious files hostage??? If this was your only storage, you really are a dumbass.

Here's a clue - go out and buy your own 200TB of storage - see how much it really costs...they you're realize that you were getting a deal that was just too good to be true, and we all know what happens when you find something too good to be true...it usually is.




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